Draft pending legal review before launch.
Fee and refunds
Updated: 2026-10-24
We charge only if the airline accepts or pays your claim. If we charge you and the money never reached you, we refund it.
When we refund the fee
If we charged you because the airline accepted your claim but the money never reached you, or if the charge was a mistake. If the airline never accepts or pays, nothing is charged, so there is nothing to refund.
What we ask of you
That you tell us the money hasn’t arrived (the “Not received yet” button) and forward any airline replies to your tracking address.
When it doesn’t apply
If the airline paid you, or if the details you gave were not true.
How to ask
Open your claim and press “Request my refund”, or reply to the receipt. We review it within 5 working days and refund the same card.